At Atlas Technology Solutions, we strive to be more than just another IT company. Our differences set us apart and above from the others, and provide our clients with more value allowing us to grow together.
We’ve all been there haven’t we? We pay for a service, but when we need help we get treated like a number instead of person. It’s frustrating! One of our top focuses when providing IT services to our clients is to establish a team oriented relationship. On a high-level, that means when you need us, we’re here. For us, that also means we’re invested in your growth as we recognize that as you grow, we grow as well.
An ounce of prevention is worth a pound of cure. And that’s what we strive for – making sure things don’t break in the first place. Providing excellent proactive support is crucial for our team. Proactively monitoring your network for potential issues and making sure all systems are current and up-to-date is how we provide our clients with an uninterrupted work environment, making everyone more productive and efficient.
From large to small, we treat every piece of your IT experience with respect and urgency. From smaller helpdesk issues to curating a stable network infrastructure, we respond to your needs as if they’re our own – because your needs are our needs. This is why we don’t just go by internal metrics when responding, we respond meaningfully and resolve the issue correctly – the first time.
Technology has been a passion for many of our team members since childhood. As such, this isn’t just a job for us – it’s a craft and a passion. And since we thoroughly enjoy what we do, that translates to being thorough and complete in our approaches to your needs.
As a member of your team, we strive to provide the same things you’d expect from an in-house team member. This includes transparency and honesty: Open lines of communication, clear, accurate and timely information, and no outrageous up-charge on parts.